Retainer Terms of Service
Last updated: January 1, 2026
By purchasing or using this subscription service, you agree to the terms below.
1) Scope of Service (What’s Included)
This subscription covers ongoing website design, development, and maintenance support, including:
- landing page design and development (WordPress)
- building new pages and improving existing pages
- UI/UX improvements and layout adjustments
- implementing new sections, features, and page updates
- troubleshooting and fixing issues reported by you
- general website maintenance (updates, small fixes, and stability improvements)
This subscription is designed to remove delays and friction. Instead of quoting each task separately, you can submit requests as needed and we will work through them consistently.
2) Requests and Queue System
You may submit as many requests as needed. Work is delivered using a request queue:
- one active request at a time
- additional requests can be added to the queue at any time
A “request” means one defined deliverable or task (for example: build one page, redesign one section, fix one issue). If a request is large, unclear, or complex, it may be split into multiple requests based on scope and complexity. This keeps delivery realistic and organized.
3) Urgent Issues and Response Time
If something urgent breaks or stops working, you can message me and I will respond within 24 hours, Monday to Friday.
Urgent issues may include:
- pages failing to load or showing errors
- broken pages receiving active paid traffic
- major layout issues affecting conversions
- forms, checkout, or key elements failing
- critical tracking issues (where applicable)
Resolution time is not guaranteed and depends on the root cause and complexity of the issue.
4) Client Responsibilities
To keep work moving efficiently, you agree to provide:
- clear instructions and priorities
- required access (WordPress admin, hosting, DNS, analytics tools when needed)
- necessary assets (copy, images, brand resources)
- timely approvals and consolidated feedback
Delays caused by missing access, assets, or approvals may delay delivery.
5) Revisions and Feedback
Reasonable revisions are included.
To avoid unnecessary delays, feedback should be clear and consolidated whenever possible.
6) Third-Party Services
Debu Media is not responsible for failures or issues caused by third-party services (hosting providers, plugins, themes, CDNs, DNS providers, analytics platforms, payment providers, outages).
I may assist with troubleshooting, but third-party issues may be outside my control.
7) Billing and Payment
Subscriptions are billed monthly in advance via Stripe (or another payment processor selected by Debu Media).
If payment fails, service may be paused until payment is successfully completed.
8) No Refund Policy
All payments are non-refundable.
This includes unused time within a billing period, unused requests, partially completed requests, and cancellations made before the end of the current billing period.
Debu Media does not offer prorated refunds or prorated credits for unused time.
9) Cancellation
You may cancel at any time through the available billing portal.
Cancellation takes effect at the end of the current billing period. You retain access to the service until the end of the active billing cycle.
After cancellation, work stops on the renewal date unless you subscribe again.
10) Ownership of Work
Upon successful payment, you own the final delivered work created specifically for you.
Debu Media retains ownership of internal templates, workflows, and reusable systems unless otherwise agreed in writing.
11) Confidentiality
Debu Media agrees to keep your confidential information private and will not share it with third parties, except where required by law.
12) Limitation of Liability
Debu Media will not be liable for indirect or consequential losses, lost revenue or lost profits, ad spend losses caused by third-party failures, or issues caused by unauthorized access, plugin conflicts, hosting failures, or external outages.
Debu Media’s total liability for any claim is limited to the amount paid by you in the most recent billing period.
13) Communication
Communication may occur via WhatsApp, email, or other agreed channels.
Debu Media may maintain reasonable boundaries to ensure quality delivery and timely completion of requests.
14) Termination for Abuse
Debu Media may suspend or terminate service if you engage in abusive behavior, harassment, unethical requests, or repeated violations of these terms.
No refunds will be issued.
15) Updates to These Terms
Debu Media may update these terms periodically. Updates apply immediately to new subscriptions and after reasonable notice for existing subscriptions.
16) Contact
Debu Media
Email: marius@debumedia.ro